Page 11 - LPG August 2018 Newsletter

Luxury Products Group The Luxury Report August 2018
He walked into work through the showroom to his of ce. He placed his briefcase on the oor and stared at where his door once was. I did create another door for him — but I really have fun keeping him on his toes..”
Today, ProSource, an American Supply Association member and a member of the Omni buying group and Luxury Products Group, sports ve locations (all with showrooms)
with a little more than 100 employees. Its Greenville headquarters now operates out of 89,000 square feet of space. For its continued growth and excellence in the showroom
arena, ProSource, with locations in Greenville, Spartanburg and Anderson, S.C., and Ashville and Hendersonville, N.C., is the recipient of the 2018 Supply House Times Showroom of the Year honor.
CUSTOMER-CENTRIC
Tonya Martin doesn’t hesitate to reveal the secret ingredient to ProSource’s showroom success. “The main difference is our people,” she says. “My number-one thing I look for in
a salesperson is passion. Passion cannot be taught. You either have it or you don’t and
it’s very contagious. When passion is brought into the dynamics of a showroom sale, it
spills over to the customer. Many times, the customer comes into a showroom extremely overwhelmed and stressed. Building or remodeling a home should be fun and exciting. At ProSource, we bring the excitement back to the building-selection process. Our consultants have a passion for what they do and we love our customers.”
That is evident from a recent email Jennifer Lopez, ProSource’s top-performing showroom sales consultant who works out of the company’s Greenville location, received from a customer she helped with a bathroom design.
“We are so excited — going down the end of next week to enjoy through the month of May,” the customer wrote to Lopez. “Thanks for all your help! I couldn’t have done it without you — you are awesome!”
“We’re not here to sell someone something,” she says. “We are here to build a wonderful space for a home that they will be using every day. When I think of a nished house, I think about the memories they will share in the kitchen using a sink and faucet that came from ProSource and myself. I feel like a piece of my passion will long live in the memory of their home. “
Greenville Showroom Manager Suzanne Hoggard says going above and beyond for its customers is standard operating procedure.
“We go above and beyond to get to know our customers and make them feel comfortable with ProSource,” she says. “Whether we are creating a fun kids bath or that man-cave bar he’s always wanted, we want to personalize with every project. It’s not unusual for us to stay open late or come in on a Saturday to accommodate a customer’s schedule. Our staff makes itself available for onsite visits when necessary.”
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