Reopening Your Showroom: Things Will Be Done Differently, and That’s Ok!
10 Tips For Reopening Your Showroom
THERE IS A LOT TO CONSIDER WHEN REOPENING YOUR SHOWROOM.
We are living in unique times. Retailers and business owners around the world are changing the way they operate. It’s key to remember these changes are necessary for the safety of customers and team members alike. When you start to think about your new normal, remember the mission and vision of your company. Use your guiding truths to help build a new foundation for success. Work as a team to craft a new operating standard in your showroom. Use technology to simplify and streamline processes.
To help you with the tactical aspect we have put together a list of tips to consider when reopening:
- The best format for in person appointments is one to one; one customer per available showroom employee.
- It would be beneficial for the customer and the employee to wash their hands before touring the showroom to prevent the spread of disease.
- If possible, the customer and employee should wear a mask. You should have an ample supply of masks available to your team.
- Showroom employees should mark all items touched or handled by the customer with a post-it note or other removable stickers. Once the visit is complete, the showroom should sanitize all products handled by the customer.
- Ensure the customer takes all pens, paper and materials that they have touched with them. Offer to dispose of anything they do not wish to keep.
- Remove any collateral the customer can pick up and potentially leave behind; brochures, free samples, pens. Minimize display decorations and staging to be clean and simple.
- Offer touchless payment solutions like Pay Trace.
- Be mindful of your customers time. If possible, get as much information about their project before they arrive via phone call or email.
- Space desks and work stations at least 6 ft apart.
- Post new showroom policies clearly. Have signage in the showroom and messaging on your website. Communicate what to expect with your customer before the visit. It would be best for the manger to come up with an email template to be used by all associates for consistency.
AVOID AT ALL COSTS
& utilizing shared resources
of the showroom.
on-site. A temperature of 100.4°
is considered dangerous.
BE CAUTIOUS OF
Allowing children in the showroom
Allowing more than 2 customers per employee
Handling your customers personal items
(outerwear, books or binder)
SAFE TO DO
Provide hand washing stations
Sanitize all items touched by customers
Take employee temperatures
Accept touchless payment
TIPS TO AVOID GETTING SICK
Wash your hands often with soap and water for at least 20 seconds.
When present, stand on floor markings until those in front of you move forward.
Ensure you have ample cleaning products and hand sanitizer available.
Keep at least 6 feet between one another at all times.
Avoid contact with
people who are sick.
the act of keeping a 6-foot distance from others and avoiding close contact.